Frequently Asked Questions
Check out our frequently asked questions!
Frequently Asked Questions
We want to make your move as easy as possible. That’s why we’ve compiled answers to the questions we hear most often. If you don’t see your question here, feel free to reach out — our team is happy to help.
We’re based in Charlotte, NC, and proudly serve the entire Charlotte metro area and surrounding communities. We also provide long-distance moving services anywhere in the U.S.
Yes! We provide free, no-obligation moving quotes. Our estimates are transparent, with no hidden fees, so you know exactly what to expect before moving day.
Moving costs vary depending on the size of your home, the distance, and any special services you need. We offer flat-rate pricing or hourly rates depending on the move. Contact us for a customized quote.
Absolutely. Our professional movers can pack your entire home, from kitchenware and clothes to fragile items. We also provide packing supplies such as boxes, shrink wrap, mattress bags, and TV boxes.
Yes. We shrink wrap couches, pad-wrap furniture, and carefully protect every item. Any furniture we disassemble will be reassembled at your new home or office.
Yes. We offer secure storage solutions for short-term or long-term needs. Your belongings will be safely stored and insured in our facility until you’re ready for delivery.
Yes. Our team has the experience and equipment to move specialty and heavy items safely. Just let us know ahead of time so we can plan properly.
Yes, Optimum Moving & Storage is a fully licensed and insured moving company. Your belongings are always protected when you move with us.
We recommend booking at least 2–4 weeks in advance, especially during peak moving seasons (summer and weekends). However, we also try to accommodate last-minute moves whenever possible.
Unlike larger franchises, we’re a family-owned business that truly cares about every customer. We combine professional service, honest pricing, and local expertise to give you the best moving experience in Charlotte.
Get Your Free Moving Estimate
Looking for a moving company in Charlotte that puts customers first? Request a no-obligation quote from Optimum Moving & Storage today and let our team of trusted movers make your relocation simple, safe, and efficient.
Google Rating
4.9
Based on 83 reviews
Optimum Moving & Storage
4.9
Rhonda Pimentel
14:13 13 Dec 25
We had an outstanding experience with Lorenzo and his team from start to finish. The team was professional and incredibly efficient. They treated our belongings with great care, communicated clearly throughout the process, and worked seamlessly together. What could have been a stressful day was actually smooth and surprisingly pleasant thanks to their positive attitude and attention to detail. Everything arrived safely and on time, and they went above and beyond to make sure we were completely satisfied. I would highly recommend Optimum to anyone looking for a reliable, trustworthy, and top-notch moving experience.
Britni Velez
19:51 25 Nov 25
Lorenzo and his team were awesome. Very professional. They took great care of our furniture and belongings. They respected our old home and new home. Before they left they made sure everything was where we wanted it. I highly, highly recommend Lorenzo and his team!
James
14:41 05 Nov 25
He are very pleased with the work they did. They were polite, professional and willing to do whatever we needed done to make us happy. We will call them again when we need help moving furniture in our house. Highly recommended!
Liz Misenheimer
22:04 03 Nov 25
There were fantastic!! I would highly recommend them to anyone. I plan on using them again when I need them. They will be my first call!
Megan Queliz
01:43 02 Nov 25
Absolutely amazing experience! Lorenzo and his team were so efficient and careful. We had a lot of stuff packed into our house and they moved it all in one day! It’s amazing considering they took the time to pad and wrap literally everything. Best and easiest moving experience to date. I’ll tell all my family and friends to use this company because I just can’t get over how professional and easy the day went! Thank you Optimum, see you next time!
Victor Queliz
01:25 02 Nov 25
Optimum moving & storage did an amazing job with my move. They were professional, handled everything with care and stayed until everything was assembled and in the right place. I highly recommend them.
Tysheba Morgan
16:46 01 Nov 25
Movers were fast, efficient and a pleasure to work with. They took great care of my furniture.
Jeffrey Howald
15:13 29 Oct 25
Lorenzo and his team were awesome. We had an extremely large move, going from a very big home to another big home. They were professional and careful with our move. Nothing was damaged, which is unusual for a move this size. I would highly recommend Optimum for all your moving needs!!!
Trevor Romine
18:11 24 Oct 25
Lorenzo and his team are simply the best. This was my third move with them, and once again, everything was flawless. They consistently go above and beyond, making the process smooth and stress-free. I would rearrange my schedule to work with them, but they always make it easy and convenient. Their care and service are truly outstanding. This is literally the first review I have ever written since getting this account in 2007, they’re that good.
Angela Johnson
01:12 25 Sep 25
Absolutely FABULOUS! Worth every penny for the de-stress of having the kindest, hardest working crew handling all aspects of our move- boxing, packaging, dismantling & moving the heavy heavy stuff including big TVs, five giant gold vintage mirrors, a huge heavy desk with multiple parts, children’s cribs (which were perfectly & safely reassembled) and an entirely too large lofted bed. It was truly a sight to witness. Not one item was damaged and not one wall scratched. In my adult life of moves, I’ve never seen anything like it. He will be number 1 choice in the future and my #1 rec to friends and family from here on out. And cost was honestly totally reasonable for the excellent service offered. They even come pick up the boxes when you’re done unpacking! Thank you again, Lorenzo !!!!!
Jennifer McManus
22:02 11 Aug 25
I rarely write reviews, but the exceptional service we received from Optimum -- and specifically Lorenzo and his team -- truly deserves recognition. Major life changes, like moving, are inherently stressful. Even though we were excited about our move, moving day felt daunting. Our belongings were headed to 3 different locations in a city 9 hours away, and I was incredibly stressed. Based on our realtor friends' recommendation, we hired Optimum for both packing and moving, and I'm so glad we did. When Lorenzo and his team arrived, they immediately put my mind at ease. Right away, I was impressed by their organization, efficiency, and attention to detail. What stood out even more was their genuine care: they treated the home we were leaving with respect, our belongings with careful precision, and us with kindness and friendliness.In short, Lorenzo and his team turned what I was sure would be an incredibly stressful process into a seamless experience. Their professionalism and care made all the difference and I cannot say enough good things about them. I've sung the praises of Optimum, Lorenzo, and his team to my friends and family (my Dad’s already hired them for a small job which also went brilliantly), and now I'm doing so for strangers on the internet. Do yourself a favor and hire Optimum for both packing (seriously -- having them pack for us was some of the best money we've ever spent) and moving. After our experience with them, I cannot imagine trusting our next move to anyone else.
Danny McManus
22:16 05 Aug 25
I can’t say enough good things about Optimum Moving and Storage! From the initial quote to the final box being unloaded, the entire process was smooth and stress-free. Communication was excellent—every question I had was answered promptly and clearly, and Lorenzo kept me informed throughout the move.A huge shoutout to Lorenzo, who was absolutely phenomenal. He’s a true professional—organized, efficient, and incredibly respectful. Lorenzo made sure everything was packed with care and handled flawlessly. Honestly, he’s the best!The packing was top-notch. Nothing was damaged, everything was labeled and protected, and the team worked like a well-oiled machine.If you’re looking for a moving company you can trust, go with Optimum. They made a potentially stressful day feel easy—and that’s priceless in my opinion.
Russell Blankenship
21:04 28 Jul 25
I truly can't say enough about the fantastic experience I had with Lorenzo and his team. I learned the hard way to NEVER call a mover that is a broker. They quoted me one number and then tried to almost double it 5 days before moving my entire family to another state. I reached out to a friend of mine and he recommended Optimum (Lorenzo). I called Lorenzo and he had his very professional team there the same day I had originally planned to move. He was also able to have everything delivered the very next day without so much as a scratch on anything. We are renting for a year to buy us time to find the home we want to buy and will be calling Lorenzo again to handle that move as well. Oh, by the way....he was actually less expensive than the original movers that I should never have hired.Well done Lorenzo, thanks for saving the day!
Jamie Morrow
02:51 17 Jul 25
They were so nice and extremely careful with all of my furniture and items. They kept everything neat and clean on both ends. They worked tirelessly for 9 straight hours. I will definitely use them again!
Susan Stern
21:43 27 May 25
It was just a really good experience! I had a crew of three, including Lorenzo.Each was focused on delivering my items undamaged, specifically placed where asked, and assembled when needed. Each was polite, professional, hard working, and constantly working. They did exactly what I requested, and, as Lorenzo told me, his goal was to do it all with no stress to me. And, he and his team delivered!
Ally Neeley
11:59 26 Apr 25
Optimum Moving and Storage was amazing. My husband and I both had the same first impression of this company when we first met Lorenzo for our quote; such a personable guy. He made us feel completely at ease with the whole process and took on the challenge like it was nothing. On moving day, both he and his crew seemed to truly enjoy their job and were accommodating to our preferences every step of the way. Even my kids agreed they were like magic with the ease and efficiency in which they wrapped, padded, took apart, moved, and put back together all of our furniture. Everything was handled with upmost care and attention. These guys all seemed to be grateful to be there and had an overall positive attitude throughout the moving process. Overall, great pricing, efficient service, and an outstanding crew of guys. You don’t want anyone else!
Jason Foote
22:03 17 Mar 25
Lorenzo and the Optimum Moving team did an outstanding job relocating a family member from Charlotte to Louisville. Everyone from Lorenzo to his assistants were polished and professional. Every little detail was taken care of. If we had to make a change of plan due to things outside of our control, Lorenzo was there to make it happen. I’ve had several corporate moves with nationwide movers, Lorenzo and team were miles ahead!! Not a single item was broken!!! Not a single one! I would highly recommend Lorenzo and Optimum!!!! Well done Lorenzo. Thank you and safe travels!! 👍👍👍👍
Paul Sanna
12:05 15 Mar 25
Can’t stop talking about Lorenzo and team. Everything perfectly packed, diligently moved, and each item placed exactly where I wanted. Why can’t every contractor service be like Lorenzo and team? Cannot say enough.
W01236 FA01
23:20 21 Feb 25
Josh and his crew arrived promptly. He explained the process of how the actual move was going to be performed and then walked with us to confirm the items and where they would be placed in the new house. As promised, they wrapped our items needing more attention and care. We were surprised at how readily prepared they were for all the things “we didn’t think of”. The team was incredibly efficient. Rooms were emptied with care at light speed. What is typically a very stressful day for a family in transition was made less argumentative with such a well oiled team.
Veronique Vernhet
23:08 24 May 24
The packers were very courteous and wrapped our furniture very nicely, as well as loaded our truck in the most efficient way. I highly recommend this company for your moving requirements
Susan O
22:14 11 Apr 24
Lorenzo and his crew were absolutely amazing from start to finish. Extremly professional, friendly and efficient. We moved into a newly constructed home and they were so careful wiith all of our things-wrapped each piece and made sure they covered and protected the move out and espeicall;y the move in. HIghly recommend this company !
Julie Shoaf
04:00 03 Dec 23
Great communication and care; we had no worries with Optimum Moving! We will be recommending them and using them in the future!
Kendra Ware
02:32 02 Nov 23
Optimum Moving & Storage made my move a breeze! They arrived earlier than the scheduled time, were very careful with moving and setting up my items and extremely hard working.I highly recommend this company and will be sure to use them for all future moves.
Jennifer Taylor
19:40 24 Jul 23
These guys were wonderful! I have witnesses a lot of moving and they are the best! My elderly mother is difficult to please and she was very impressed!
Karen Falvey
11:33 25 Mar 23
We hired Optimum for a local move. They were excellent. They were very careful with all our furniture, walls and floors. They were very professional and reasonable. I highly recommend.
Justin Culvahouse
23:54 22 Oct 22
What an amazing moving experience! Lorenzo and his team were absolutely wonderful from start to finish! They cared for our stuff as if it was theirs; they constantly would ask if it was placed where we wanted to ensure we wouldn’t have to move anything after they left; they hustled for 12 hours with a smile on their face….. I could go on and on! They are prompt, professional, kind, helpful, respectful and reliable! If you need any moving needs, hands down Optimum is one of a kind and the best out there! Thank you for such a smooth, amazing moving experience!
David Holmes
00:48 18 Sep 22
Lorenzo and his team were very professional, very courteous and very good at what they do. Hard working crew! They wrapped all my furniture with blankets, packed it carefully and unpacked it with the same TLC. We will be using them again for our next move. Awesome job!
Joya Robinson
11:46 10 Sep 22
Called on Thurs in desperate need for a move on Friday. Lorenzo was prompt in response and was able to schedule me last minute. The movers, Jose & Ricky, were great to be around. I had some things that weren’t leaving my storage unit and they were extremely patient with me while I opened containers to see what was what. They carefully wrapped and loaded my furniture. I was concerned their attitude would change when we arrived at my complex and they saw that I lived on the 3rd floor, but it didn’t! This was the smoothest move I’ve ever had! I don’t foresee moving again anytime soon, but I would DEFINITELY recommend this company to ANYONE needing to move. STRESS FREE! Thank you again Optimum!!!
Juan Rodriguez
20:50 24 Jul 22
Always a good experience when you feel you have to write a review. Lorenzo and the crew were very professional with all the items. Made the move a lot smoother. Thanks guys
Sandra Londono
00:51 20 Jul 22
I love to work with this guys . Very organized, very kind and have a lot of experience ! I can recommend you to everybody
Erin Devine
11:50 13 Jul 22
Lorenzo and Josè did a wonderful job! They wereProfessional and friendly. They took great care of my things as if they were their own.
Britney
12:41 27 Jun 22
Optimum moving is by far the best moving company we have ever worked with! They are extremely professional. I rarely right reviews but I had to for them! They protected our items like they were their own. Everything was wrapped and protected and padded so professionally. Lorenzo, Jose and Ricky were beyond excellent movers! They showed up on time and then worked diligently for many many hours and were so courteous and respectful. To top it all they were so fast while also ensuring that nothing was damaged at all! We had some very, very heavy pieces and furniture and they took care of it all like a breeze! If you want your things cared for by true professionals for a great price choose Optimum moving Charlotte! We will only use them from now on !! Thank you Optimum moving !!
Cody Dawkins
16:02 26 Mar 22
This moving company is amazing! They took extra care of my property and answered any questions I had. Very reasonably priced and the movers were professional, efficient, and kind! Will definitely be using them in the future for my next moves!
Wishers Wants
23:44 11 Feb 22
I could not have done my move without them!!! They were amazing and worked nonstop for 9 hours. Just amazing!!!! Kari C
Scott Leone
02:52 20 Nov 21
The lead, Johan, worked on his birthday to help deliver their commitment to us. The team unloaded 2 full trucks and moved all our stuff into our new home carefully. One of the best companies I’ve worked with in a very long time. I will recommend this company to anyone.
Jeremy M
23:08 12 Sep 21
This was the best moving experience I've ever had. Lorenzo and his team were very organized, efficient, friendly, and took very good care of my furniture. Every piece was wrapped in moving blankets & plastic before being loaded. At my new apartment, they assembled the furniture, placed everything where I wanted it, and took the wrapping materials with them when they left. Will definitely use them again!!!
Elijah Shaw
10:50 03 Sep 21
They wwre on time and took great care of our belongings during the entire process. We would recommend their service to anyone who is thinking of moving now or in the future.
Jordan Thomas
17:32 29 Aug 21
AMAZING! Professional, quick, and Courteous. I would recommend Lorenzo and his team to anyone. The clean up and setup was great. They protect your floors and care for your house and furniture as if it was their own.
Anna Sosoka
19:49 19 May 21
We hired them to unpack our POD after moving across the country. They were the first to respond, had the best prices and were able to update our date last minute due to our pod being delayed two days. Excellent service ! I would highly recommend them.
Emily Goss
01:20 08 May 21
I had an amazing experience with Optimum Moving and Storage! They were professional, on-time, and a pleasure to work with. I will be using them for any future moves and certainly recommend them to anyone who wants a stress-free move.
Ricky Carter
13:41 26 Apr 21
Lorenzo and his team were exemplary in their professionalism and care of all the items in our home. They showed up on time and went straight to work. As a real estate agent, I have the need for a professional moving company for my clients on a regular basis. I will not hesitate to recommend optimum moving and storage all of my clients. Thanks for your hard work!!
mrkjmno
23:34 30 Mar 21
Absolutely amazing. Lorenzo and David were on time, hard workers, did the job at the highest quality.
Wayne Scalf
13:33 27 Feb 21
I have utilized the guys at Optimum Moving and Storage several times and they always do a great job! I have moved several times and these guys are without doubt the best I have ever seen. They really care about customer service and will treat your house and possessions with respect.Great company...great people....great outcome every time.
George Courtney
21:24 22 May 19
These movers did an incredible job. Each worked diligently and took great care of our furniture. I would hire them again.
Marissa Sullins
12:01 21 May 19
Lorenzo with Optimum Moving Co. was the best movers by far I have ever used. He and his crew packed my entire house and moved it all to my 3 storage units. They packed it in like a huge puzzle and it worked perfectly to make it all fit . Very large pieces of furniture ! They will also move me out of the 3 units into my new home in the fall.I recommend Optimum moving company 100%!!!! He even counted out the correct wardrobe boxes and all others needed for my large move. Unbelievable!!! You will be very pleased with this moving company for sure!
J R Patel
12:14 11 May 19
These guys are very meticoulous and efficient. They use blankets, shrink wrap and straps to protect the furniture and other items. They are very courteous, proffesional and fast. Lorenzo and the crew at Optimum are my choice for moving needs in future.
John Ason
17:13 04 Apr 19
Optimum Moving was very responsive to our moving needs. They did a pre-move to get furniture out of the house so realtor could stage it. On moving day they were on time and carefully boxed items and efficiency moved the furniture. Everything went well and no broken items! They were very accommodating and moved some furniture twice as we changed our minds on furniture placement. They were a pleasure to deal with. Price was reasonable for three men and 12 + hours of work.
Marge Lewis
16:39 19 Mar 19
They were an excellent company to work with. They packed and moved things carefully and moved them into our new home with care as well. They put the beds together and placed furniture and boxes in rooms where I desired. The move did take much longer than estimated, however costing more than originally planned for. I don’ Think they realized just how much I had packed in small places to have to be moved. Very personable owner who I especially enjoyed working with.
Naj
15:15 09 Mar 19
Overly impressed!! If you want your stuff moved fast and professionally go with optimum. I’m super grateful. Thanks again Lorenzo and team!
Brian Sullivan
23:17 07 Mar 19
Lorenzo and team were professional, polite and punctual. They took very good care of my belongings as well as took care not to damage either home. I very much appreciated their flexibility as I dealt with PODS and their scheduling folks which didn’t go exactly as planned originally. In any event I’m glad they were recommended to me and I would highly recommend them to others.
Todd Fontenot
18:13 05 Mar 19
The moving crew was prompt and did a very good job moving into my home. There was no damage and everything was placed in the correct room. I would highly recommend them for your next move!
David Bilbrough
15:10 01 Mar 19
Lorenzo & company are fantastic!!! Started on time, finished early, nothing was damaged & they were a pleasure to work with. Highly recommended!!!
yu pok
21:12 26 Feb 19
Great company. Affordable price. Pleasure to move with ! Happy to recommend . Thank You guys !
Margarita Santiago
18:46 01 Feb 19
Optimum was incredible! They helped organizing our furniture and unloading our Pods. My husband had thrown out his back and couldn’t move anything and they came through and unloaded and moved our furniture to our instructions. They were very professional, organized and courteous. I will definitely use them again for any moving needs. Appreciate them very much!
Gabriela Mejia
20:13 25 Aug 18
Lorenzo and Jose are such hard workers! These guys work with a sense of pride and work very carefully; even their driving was great! They took care of all of our belongings and got the job done in a timely manner. If I could give them more than five stars, I would! Totally recommend them!
Anjanette Williams
16:27 24 Mar 18
Lorenzo and his team are extremely professional and courteous. They do not stand around they get the job done. I will not hesitate to use them again or recommend them to others. Great Job
Alvaro Perez
17:02 20 Mar 18
Very professional Movers outstanding customer service, Bryan , Héctor and Luis were absolute professionals
Steven Maples
20:22 28 Feb 18
Lorenzo and his crew were great, very fast, clean, and safe with our furniture. They took great care to protect the floors, walls, and stairs at both locations as they were working. I was very satisfied and highly recommend them for any kind of move you might have.
L V
01:54 21 Feb 18
I have hired moving companies for my last 4 moves. Optimum Moving & Storage is by far the best company I have ever dealt with in my experiences. They Blanket wrapped every piece of furniture and not one thing was damaged. I can't say that about my previous movers. The men were very polite, on time, quick and yet knowledgeable about the best way to move my items without damage. I highly recommend this moving company.
Jessica Rios
01:54 20 Feb 18
Moving is stressful, I moved two weeks ago with Optimum Moving from a 1 bedroom apartment and they were incredible. They made the move incredibly easy. Bryan and Luis were friendly and respectful movers, I strongly recommend this company, they were awesome.
